Over the past 6-months since TinglyTube re-launched, there have been many instances where a user has signed up and wasn't able to receive emails from us due to them signing up using a school, ISP, or Hotmail email address, and here's why:
School Email Addresses:
Almost all elementary, middle school, and high school email addresses are configured to not accept emails from domains or IP addresses outside of the school network, this is done to prevent spam and other malicious emails from being sent to students. Some colleges will also block emails originating from off-campus domains or IP addresses.
ISP Email Addresses:
If you're using an email address issued/powered by your ISP (Internet Service Provider, such as Comcast or WOW!) you may not receive emails from us as ISP's are usually more aggressive than much larger service providers (like Google or Yahoo) about identifying and blocking emails they think are spam. Another reason why is since we, like many other small startups, don't have our own datacenters and servers, so we must instead rent our server from a server provider who does, and since most server providers reuse a pool of IP addresses, if someone before us had our IP address and was sending spam, and it resulted in our IP address being blocked, we would therefore be blocked as well if we weren't able to easily contact the corresponding service provider and get ourselves unblocked.
Hotmail Email Addresses:
Similar to how some ISP's may block our server IP address due to prior misuse, Hotmail does the same, although they aren't blocking us specifically, but block our entire server provider's network!
And that's all of the reasons why you shouldn't signup with your school, ISP, or Hotmail email address. If you've signed up with one of these types of email addresses, don't worry, just send us a private message (this is because we won't be able to communicate with you via email through our Support/Feedback form) here on TT and we'll change the email address on your account to one that can accept emails from us.
